Patient Services Representative

About the role

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department.

Responsibilities

• Verify insurance and obtain pre-authorizations
• Check patients in and out, schedule appointments, and answer phones
• Perform triage and respond to patient inquiries
• Maintain patient charts
• Greet patients in a friendly, professional manner
• Respond to patient inquiries about billing, procedures, policies, and available services
• Prepare patient charts prior to appointments and complete upon patient arrival
• Process patients through check-out by verifying chart documentation and insurance information
• Accept and post payments, prepare and file clean claims, authorize insurance and billing, schedule referrals, and accurately enter corresponding data into EHR
• Perform end-of-day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office and communicate delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

Physical demands and work environment

• Standing, walking, stooping, grasping, typing, and manual dexterity
• Visual and verbal acuity to determine accuracy, neatness, and thoroughness of assigned work
• Ability to lift up to 15 pounds from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead on a regular basis
• Work environment: professional medical office environment

Benefits

• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits including health, dental, vision, and 401k
• Growth and wage increase through company-paid certification program