Cancer Center Patient Services Representative

About the role

Responsible for interviewing patients to gather all pertinent account information, up-to-date demographics, and verify insurance coverage. Ensures that all required patient signatures are present for treatment, medical records, and insurance processing. Presents all necessary documentation to patients, making them aware of hospital policies and procedures related to the admission process and treatment.

Assists and oversees the day-to-day operations of all business office staff in the hospital setting. Works closely with the Business Office Supervisor to provide leadership to all business office team members. Helps coordinate business office coverage in the hospital and personally aids where needed.

The listing of job duties is not all-inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Responsibilities

• Interview patients to gather account information, demographics, and verify insurance coverage.
• Ensure all required patient signatures are present for treatment, medical records, and insurance processing.
• Present necessary documentation to patients and inform them of hospital policies and procedures.
• Assist and oversee day-to-day operations of business office staff.
• Provide leadership to business office team members in collaboration with the Business Office Supervisor.
• Coordinate business office coverage and provide direct assistance as needed.

Requirements

• Knowledge of computerized office systems.
• Proficiency in reading, writing, math, grammar, and spelling (typically acquired through high school education or equivalent).
• Ability to organize and prioritize work in a fast-paced environment with acute, chronic, and complex patient populations.
• Ability to follow written and oral instructions, detect and resolve problems, and perform under stressful and emergency situations.
• Any combination of training and/or experience that enables the individual to meet the requirements and perform the duties.

Location: Kearney, Nebraska, US