Patient Services Rep I - FT, Varies/Rotating, Holiday, Weekend

About the role

The Patient Service Representative (PSR) is the initial point of contact for patients and visitors at Mercy Southeast Cancer Center. This role ensures a positive and efficient patient experience by managing front desk operations and workflows.

Responsibilities

• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Manage front desk operations, including scheduling appointments, processing documentation, and managing patient information.
• Handle inquiries and concerns with tact and diplomacy, demonstrating empathy and patience.
• Maintain confidentiality and adhere to privacy policies and procedures.
• Work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including data entry and word processing.
• Experience: One year of applicable medical office experience preferred.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Adaptability and ability to work under pressure.

Skills

• Effective communication skills.
• Customer service skills.
• Confidentiality and privacy awareness.
• Problem-solving and adaptability.

Benefits

• Outstanding benefits package including medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time (40 hours per week).