Patient Access Rep - FT, Evenings, Varies/Rotating Holiday, Weekend

About the role

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Responsibilities

• Facilitate all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
• Ensure that the most accurate patient data is obtained and populated into the patient record.
• Maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Requirements

• 1–3 years of clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High school diploma required; some college helpful.

Minimum Skills, Knowledge and Ability Requirements

• Ability to communicate effectively both orally and in writing; excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computer systems; ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs on a regular basis.
• Prolonged standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Position located at Mercy Hospital Southeast – Admitting, 1701 Lacey Street, Cape Girardeau, MO 63701. Full-time (40 hrs/week), evening schedule with rotating holidays and weekends.