Patient Access Rep - PT, Varies/Rotating, Holiday, Weekend

About the role

The Patient Access Representative facilitates all components of the patient's entrance into Mercy Hospital Southeast facilities, including scheduling, registration, benefit verification, pre-certification, and financial clearance.

Responsibilities

• Schedule and register patients
• Verify patient benefits and pre-certify services
• Ensure accurate patient data is entered into the patient record
• Work with insurance carriers and comply with Medicare guidelines
• Communicate effectively with patients, physicians, and other hospital staff
• Maintain positive relationships and handle stressful situations professionally
• Perform administrative tasks with high accuracy and attention to detail
• Use various computer systems and perform basic office tasks

Requirements

• 1-3 years clerical experience and customer service experience preferred
• Experience with medical terminology and insurance plans preferred
• High School diploma required; some college helpful
• Ability to communicate effectively orally and in writing
• Strong organizational skills and attention to detail
• Knowledgeable with various computers systems
• Ability to use a 10-key calculator and computer keyboard

Qualifications

• Physical requirements include pushing, pulling, lifting up to 50 lbs, prolonged standing, walking, reaching, bending, kneeling, twisting, and squatting

Skills

• Excellent communication skills
• Positive interpersonal skills
• Attention to detail
• Time management and organization skills
• Computer proficiency

Benefits

Mercy offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans.

Pay

Varies/Rotating, Holiday, Weekends

Schedule

Part-Time (16-hrs per week)