Patient Services Rep I - FT, Varies/Rotating, Holiday, Weekend

About the role

The Patient Service Representative (PSR) is the initial point of contact for patients and visitors, ensuring a positive and efficient patient experience.

Responsibilities

• Manage front desk operations and workflows
• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills
• Use basic computer skills for data entry and word processing
• Provide excellent customer service to patients and visitors
• Show empathy, patience, and tact when handling inquiries and concerns
• Maintain accuracy and attention to detail, especially when entering patient information, scheduling appointments, and processing documentation
• Ensure confidentiality and follow privacy policy/procedure
• Work effectively under pressure, handling unexpected situations with professionalism and composure
• Complete Clinic Core Front Desk Training post-hire
• Occasionally lift up to 50 lbs and stand/walk throughout shifts
• Perform duties involving pushing, pulling, bending, kneeling, twisting, and squatting

Requirements

• High school diploma or equivalent
• One year of applicable medical office experience preferred

Qualifications

• Strong verbal and written communication skills
• Basic computer proficiency, including data entry and word processing
• Excellent customer service skills
• Empathy, patience, and tact
• Accuracy and attention to detail
• Confidentiality and adherence to privacy policy/procedure
• Adaptability and ability to work under pressure

Skills

• Verbal and written communication
• Basic computer skills
• Customer service skills
• Empathy and tact
• Accuracy and attention to detail
• Confidentiality and privacy
• Adaptability and pressure management

Benefits

Mercy offers outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Pay

Details on pay are not specified in the posted information.

Schedule

The schedule is Full-Time (40-hrs per week).