Patient Services Coordinator III

About the role

Triad OBGYN in Winston-Salem, NC is seeking a Patient Service Coordinator to support front-desk operations in a busy, fast-paced clinic. This role provides excellent patient service while managing phones, scheduling, check-in/check-out, and coordinating multiple appointments.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Answer incoming phone calls and direct calls appropriately.
• Schedule, reschedule, and coordinate multiple patient appointments.
• Coordinate appointments across providers and services.
• Assist with patient check-in and check-out.
• Verify and update patient information.
• Communicate appointment details and instructions to patients.
• Maintain accurate documentation and support daily clinic operations.
• Prioritize multiple tasks while working efficiently in a high-volume environment.
• Work independently while collaborating with providers and clinic staff.
• Provide excellent customer service and help address routine patient concerns.

Requirements

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Previous front desk or medical office experience (strongly preferred).
• Strong phone and customer service skills (strongly preferred).
• Ability to schedule and coordinate multiple appointments (strongly preferred).
• Comfortable working in a busy clinic environment (strongly preferred).
• Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments.
• Excellent verbal communication skills.
• Ability to work with changing priorities.
• Excellent organizational, problem solving and critical thinking skills.
• Ability to interact with individuals of all cultures and levels of authority.
• Ability to maintain confidentiality.
• Ability to function as part of a team.
• Must possess initiative.
• Basic medical terminology required (can be obtained through formal classes or work experience).
• High level of working knowledge of EPIC systems.
• Detailed knowledge of multiple payors billing requirements.
• Familiarity of coding requirements for practice specialty.
• Preferred: Proficient in use of all computer software utilized in practice.

Schedule

Monday-Thursday, 8:00 AM-5:00 PM; Friday, 8:00 AM-12:00 PM. Times may vary based on clinic needs.