Patient Services Coordinator III

What We Offer

Hours - during training: 7:30 AM - 4 PM, Monday to Friday, in office
After training: 7:30 AM - 4:30 PM, Monday to Friday with 2 days (1 each week) that are 7:30 AM - 1 PM
Work Location: 5155 S College Rd, Wilmington, NC

What You'll Do

• Maintain accurate and complete patient health records in compliance with HIPAA regulations
• Review, audit, index and correct documentation to ensure data integrity
• Process release of information requests and safeguard patient confidentiality
• Utilize EHR systems to manage and retrieve health information
• Collaborate with clinical and administrative staff to ensure proper documentation

What We're Looking For

• Education: High School Diploma or GED, required
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.