Patient Services Coordinator III

About the role

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Responsibilities

• Welcome patients and accurately complete registration, demographic and insurance information in the electronic medical record.
• Verify and update patient information, obtain required signatures and collect co-pays and outstanding balances.
• Schedule appointments based on patient needs, provider availability and urgency.
• Complete patient check-out, including verifying charges, scheduling follow-up appointments and reconciling daily payments.
• Review and resolve Epic work queues, charge edits, billing errors and claim denials to support accurate and timely reimbursement.
• Partner with coding, revenue cycle and clinical teams to resolve billing, insurance and charge capture issues.
• Serve as a resource to patients and team members regarding registration, insurance and billing questions.
• Answer phones, communicate messages and complete general clerical duties as needed.
• Collaborate with teammates to identify process improvements and support practice goals.
• Deliver an exceptional patient experience through clear communication, empathy and a commitment to keeping patients informed throughout their visit.
• Model Novant Health's mission, vision, values and commitment to compassionate, inclusive care.

Requirements

Education: