Patient Services Coordinator III

Why Join Us?

Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments.
Access opportunities for professional growth and continuing education.
Work alongside a collaborative and compassionate team of experts dedicated to making a difference.
Enjoy the convenience of multiple locations throughout the Capital Region.
Contribute to groundbreaking clinical trials that shape the future of oncology care.

Job Description

Pay Range: $20 - $24 per hour

Scope

Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner. May include outside scheduling and/or surgical scheduling responsibilities.

Essential Duties And Responsibilities

• Greets patients and their guests into the clinic in a prompt, courteous, and professional manner.
• Serves as a liaison between patients and medical staff.
• Verifies date of birth.
• Obtains all appropriate forms as required.
• Answers incoming calls and messages related to scheduling; address callers’ needs and directs to appropriate department if needed.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients, patient referrals, and returning patients in computer system in accordance with physician and/or office guidelines.
• Serves as a liaison between patients and medical staff.
• Requests initial records, works with provider on determining appropriate time for appointment, schedules consult, mails out new patient packet (varies by site).
• Initiates all prior authorization requests and completes documentation relating to referrals in patients’ electronic medical records (EMR).
• Communicates to patients all appointment details being scheduled and potential prep work needed, inquires about test specifics from necessary parties and gathers patient information as needed.
• Adheres to scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• Responsible for timely and effective processing of EMR orders, including timely completion of chart messages.
• Works the bump list and no-show reports in a timely manner.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate personnel.
• Complies with no show process and policy.
• Works closely with Front Office Supervisor & Nursing Supervisor to achieve optimal scheduling within the infusion room.
• Responsible for meeting appropriate metrics and a checklist provided by supervisor.
• Arranges for patients to have financial counseling as needed.
• Covers for other front office functions as requested.
• Performs other duties as assigned.

Minimum Qualifications

• A high school diploma or equivalent required.
• Position is entry level and requires 0-3 years’ experience preferably in a medical office setting.
• Knowledge of medical terminology and coding a plus.
• Must have excellent communication skills, written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in an office environment. Involves contact with patients and public.