Patient Services Assistant - Gastroenterology

Principal Duties And Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminding patients of appointments.
• Schedule patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
• Aid patient with registering for MyChart.
• Responsible for managing high volume of telephone calls.
• Generates telephone encounters from patient calls and routes to providers for review and follow up.
• Responsible for addressing all telephone messages by end of day.
• Performs (pre) registration and confirmation of patient appointments prior to date of service.
• Check in patient, verify insurance, collect and scan identification and insurance cards.
• Responsible for managing referral work queues.
• Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
• Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
• Scan incoming medical records to patient’s MRN.
• Responsible for addressing and responding to In basket messages from patients and providers.
• Responsible for closing out In Basket messages daily.
• Responds to EPIC Secure chats as appropriate.
• Collect patient co-payments, form fees and outstanding balances.
• Performs simple arithmetic calculations, reconciles all monies collected and makes deposits.
• Aid with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
• Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
• Other duties as assigned.

Physical Requirements

• Ability to sit, stand, walk and pay close attention to detail.
• Normal office environment with little exposure to noise, dust, and the like.

Working Conditions

• Normal office environment with little exposure to noise, dust, and the like.

Conditions of Employment

• Ability to work in various practices, as needed.
• Patient & Workplace Safety: Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
• Patient Population: Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Pay

Pay Range: $17.30 - $25.11
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.