Patient Services Specialist - Gastroenterology

Essential Job Functions

• Check in patients upon arrival
• Verify/update patient demographics
• Scan insurance cards
• Obtain signatures on required forms (HIPPA, etc.)
• Update status in Epic (arrived, waiting, etc.)
• Collect outstanding balances and copays
• Absorb additional scheduling such as labs, x-rays, procedures or testing, send orders
• Take messages or triage phone calls
• Schedule patient appointments
• Initiate paperwork for insurance referrals and preauthorizations
• Mail new patient questionnaire
• Print schedules for the next day
• Place provider meetings in Outlook
• Appointment confirmation calls
• Check out patient and print AVS
• Responsible for daily cashout
• Answer telephone and triage as appropriate
• Make appointments over phone with appropriate provider
• Schedule patient appointments according to office protocols/provider template
• Make follow-up appointments
• Open/organize templates for providers
• Absorb physician meeting scheduling (in some practices)
• Call for insurance referrals and preauthorizations
• Send emails to patients in regard to patient portal
• Handle records releases
• Fax tank and scan records

Knowledge, Skills and Abilities

• Excellent customer service skills
• Ability to think through potential solutions to issues and problem solve
• Good time management and prioritization skills
• Good computer skills-Epic and Microsoft Office are utilized

Education and Training

• High school diploma or equivalent
• Previous medical office experience preferred
• College level training/education in a healthcare support field preferred
• Previous EMR use/training helpful

Physical Requirements

• Sitting - 90%
• Standing - 10%
• Reaching - 50%
• Bending - 20%
• Lifting - must be able to lift 25 lbs.

Working Environment

• Pleasant conditions; comfortable indoor climate with suitable equipment and tools to carry out the responsibilities of the job
• Persons in this job may be exposed to communicable disease through patient care and interaction