Patient Service Representative (Sanford Primary Care)

About Pinehurst Medical Clinic

Pinehurst Medical Clinic (PMC) is a recognized healthcare provider in Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services. The physicians and healthcare team share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

About the Role

As a PMC Patient Service Representative (PSR), you will serve as an essential part of the patient’s experience, acting as a liaison between patients and medical support staff by greeting, instructing, and directing patients and visitors. You will perform tasks such as entering patient demographics, insurance information, and collecting payments during check-in/out or when scheduling appointments. You will also schedule patient appointments for both established and, when appropriate, new patients.

Responsibilities

• Greet patients and visitors in a prompt, courteous, and helpful manner; answer requests for information.
• Check in patients, verify and update necessary information, acknowledge patients, and check patients out.
• Keep patients apprised of the physician’s timetable if waiting time increases.
• Advise patients regarding financial obligations, including co-payments, deductible amounts, and insurance eligibility.
• Maintain the lobby in a neat and orderly manner, including keeping magazines current.
• Maintain and coordinate physicians’ schedules, with thorough knowledge of physician specialties and medical practices.
• Answer telephones and return calls in a timely manner, take messages, handle requests, and provide accurate information as necessary.
• Handle mail, paperwork via fax, and medical records, ensuring accuracy and completeness.
• Support the PMC mission by providing the highest quality of care to patients and the communities served.

Requirements

• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications

• One to two years of experience in a medical office setting.

Schedule

Day Shift (Monday through Friday), no weekends or holidays.

Pay

Hourly (Non-Exempt).

Benefits

PMC supports the total health and well-being of team members so they can thrive personally and professionally. Benefits include coverage for health, well-being, family, and future.