Patient Service Representative

Actalent · Exeter, NH · 2 days ago

On-siteHealthcare$18–$20/hrContract

About the role

The Patient Service Representative provides front desk and administrative support in a clinical setting, ensuring a smooth and welcoming experience for patients. This role manages patient check-in and scheduling, maintains accurate electronic health records, supports daily clinic operations, and delivers exceptional customer service to patients, visitors, and clinical staff.

Responsibilities

Perform opening and closing duties for the clinic to ensure the front desk and reception area are fully prepared for patient care each day.
Greet patients warmly upon arrival, check them in for appointments, and verify insurance information accurately.
Scan and upload documents into the electronic health record system, ensuring all patient information is complete, accurate, and properly filed.
Maintain the tidiness and cleanliness of the waiting area and reception counter throughout the day to create a professional and comfortable environment.
Monitor the appointment schedule throughout the day for added, canceled, and no-show appointments, and update records accordingly.
Schedule follow-up appointments as needed, confirming details with patients and ensuring appropriate documentation in the scheduling system.
Order and track clinic office supplies to ensure the front desk and administrative areas remain fully stocked.
Respond to designated tasks and messages within the electronic health record system in a timely and professional manner.
Handle multiple tasks simultaneously while maintaining a high level of accuracy, professionalism, and customer service.
Protect patient privacy by maintaining confidentiality of all patient and clinic information in accordance with policies and regulations.

Requirements

High school diploma or equivalent is required.
1–2 years of recent medical office experience or experience in a similar capacity is preferred.
Experience working at a front desk or in a customer service role, preferably in a healthcare environment.
Basic understanding of medical office operations and workflows.
Proficiency in basic computer functions, including navigating software applications and using email.
Ability to learn new software systems quickly, including electronic health record platforms.
Ability to operate standard office equipment such as computers, printers, scanners, and telephones.
Strong customer service skills with the ability to interact professionally and courteously with patients, visitors, and staff.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to maintain accurate records and manage multiple tasks.
High attention to detail and accuracy in data entry, scheduling, and documentation.
Able to multi-task and prioritize responsibilities appropriately in a busy clinical environment.
Able to work effectively both independently and as part of a team.
Able to respond positively to constructive feedback and direction from supervisors.
Able to maintain a professional appearance and manner.
Able to maintain a friendly, cheerful, tactful, and polite demeanor, with a compassionate and caring approach when dealing with others.
Able to maintain confidentiality of sensitive and private information at all times.

Qualifications

Prior experience in a histology or medical setting is beneficial.
Previous experience working specifically at a medical front desk is an advantage.
Demonstrated comfort working with electronic health records or similar digital record systems.
Proven ability to support product sales, inventory tracking, or point-of-sale activities.
Track record of reliability and punctuality in a full-time work schedule.
Strong problem-solving skills and the ability to remain calm and professional in a fast-paced environment.

Skills

High school diploma or equivalent is required.
1–2 years of recent medical office experience or experience in a similar capacity is preferred.
Basic understanding of medical office operations and workflows.
Proficiency in basic computer functions, including navigating software applications and using email.
Ability to learn new software systems quickly, including electronic health record platforms.
Ability to operate standard office equipment such as computers, printers, scanners, and telephones.
Ability to type a minimum of 40 words per minute is preferred.
Strong customer service skills with the ability to interact professionally and courteously with patients, visitors, and staff.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to maintain accurate records and manage multiple tasks.
High attention to detail and accuracy in data entry, scheduling, and documentation.
Able to multi-task and prioritize responsibilities appropriately in a busy clinical environment.
Able to work effectively both independently and as part of a team.
Able to respond positively to constructive feedback and direction from supervisors.
Able to maintain a professional appearance and manner.
Able to maintain a friendly, cheerful, tactful, and polite demeanor, with a compassionate and caring approach when dealing with others.
Able to maintain confidentiality of sensitive and private information at all times.

Benefits

If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Work Environment

This is a full-time position of approximately 40 hours per week. The standard schedule is Monday through Friday, 7:45 AM to 5:00 PM. The role is based in a clinical setting with a patient-facing reception and waiting area. The Medical Receptionist works primarily at the front desk, using computers, electronic health record systems, scanners, printers, and standard office equipment throughout the day. The environment is fast-paced and requires frequent interaction with patients, clinical staff, and other team members. A professional appearance is expected, and the role involves maintaining a neat and orderly reception area while providing a welcoming and respectful atmosphere for all visitors.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.