Patient Service Representative
About the role
Patient Service Representative – Classification: Non-Exempt; Department: Front Desk; Reports To: Front Desk Coordinator. Summary/Objective: The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in‑out, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company’s mission, vision and values. This position has no supervisory responsibilities. This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Responsibilities
- Greet all patients and visitors with a smile
- Enter and update as needed, patient demographics
- Complete insurance verifications for all patients
- Exhibit excellent communication skills over the telephone and in-person
- Create correspondences, reports, memos and forms as requested by physicians and/or administration
- Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information
- Check patients in and out in a timely and professional manner
- Collect co-payments, deductibles, co-insurance and back balances for all services at check-in
- Demonstrate excellent customer service skills in all interactions
- Work as a team with all departments within the company
- Print new patient documents and forms as-needed
- Maintain inventory and submit front office supply order to administration
- Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times
- Copy medical documents as requested following the proper procedures
- Distribute mail, faxes and routine correspondences
- Complete bank deposits as-needed
- Submit accurate End-of-Day (EOD) When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered
- Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations
- Additional job related duties or projects as needed