Patient Service Representative

Job Summary

The Patient Services Representatives (PSR’s) provides vital office support that maximizes the flow of the front desk operations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values.

Essential Functions, Duties, And Responsibilities

• Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.
• Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.
• Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.
• Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

Education And Experience Requirements

• Must have at least 3 years of experience in dental front desk operations
• At least 1 year of pediatric dental experience preferred
• Currently certified in OSHA, HIPAA and CPR

Knowledge, Skills, And Abilities

• Ability to teach and direct others with positivity and encouragement
• Strong analytical, critical thinking, and problem-solving skills
• Excellent interpersonal, organizational, verbal and written communication skill