Patient Service Representative at

About the role

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking‑in/out patients, as well as verifying information supplied by patients.

Responsibilities

• Provide courteous and professional connections with patients over the phone, in person, or via secure messaging.
• Document all phone calls accurately and completely in the electronic medical record (EMR).
• Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, and updating required demographic data on the registration system.
• Obtain copies of insurance cards, forms of ID, and signatures on all required forms; verify insurance information and coordinate benefits, including pre‑certification/prior authorization when needed.
• Assist patients in completing necessary forms to meet regulatory and billing requirements prior to clinical care.
• Scan paperwork and educate patients on financial assistance options.
• Proactively request payments for current and past medical services and process those payments according to established procedures.
• Stay current on role responsibilities by reviewing communications, dashboards, work queues, and attending clinic/service line meetings.

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual abilities.

Physical Requirements

The role requires frequent visual tasks such as reading information, labels, documents, and monitors, as well as verbal communication with providers, colleagues, patients, and visitors. Manual dexterity is needed to manipulate complex supplies and equipment, including extensive computer use. The position may require standing for long periods, lifting supplies, and assisting patients into and out of the clinic.

Benefits

Benefits eligible: Yes. Intermountain provides a generous benefits package that supports a sustainable culture of wellness, covering programs that promote physical, mental, and emotional health, as well as financial security and community engagement.

Pay

Hourly rate: $18.31 – $23.80, depending on experience.

Schedule

Full‑time, 36 hours per week at South Cache Valley Family Medicine Clinic. Hours: Monday 07:45‑17:00, Tuesday 07:45‑17:30, Thursday 07:45‑17:00, Friday 07:45‑17:00.

Location: South Cache Valley Clinic, Providence, Utah.