Patient Service Representative

About the role

At ADVENT, we focus on innovative solutions and patient-first care. We are hiring a Patient Services Representative in Appleton, WI, with occasional coverage in Green Bay and Plover. You will be the welcoming face that sets the tone for a patient's experience, ensuring they feel supported from their first visit through every step of their journey.

Responsibilities

• Greet patients warmly and check them in using our Electronic Health Record (EHR) system
• Coordinate and order sleep study devices and upload reports into the system
• Review upcoming schedules to confirm insurance and patient documentation are complete
• Schedule appointments and manage patient flow for a smooth clinic experience
• Answer incoming calls and provide overflow support to the call center as needed
• Open and close the clinic following established protocols
• Ensure proper documentation, process payments, and support daily clinic operations
• Order medical supplies and pharmaceuticals as needed
• Room patients
• Maintain safety and sanitation of the clinic

Requirements

• Minimum of 1 year experience working in a medical or healthcare setting
• Strong time management skills and the ability to multitask effectively
• Experience working with performance-based goals or metrics
• Customer-first mindset and excellent communication skills
• Tech-savvy with experience in Microsoft Office and Electronic Health Records
• High attention to detail and accuracy
• Problem-solver who thrives in a fast-paced environment
• Positive, team-oriented attitude and strong work ethic
• Ability to work at the Green Bay and Plover offices as needed
• Valid driver license

Benefits

• 16+ days PTO (prorated first year) + paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours - no nights or weekends
• A culture that values solutions and encourages growth

Pay

$20.00 - $24.17 per hour

Schedule

Monday - Friday, 8am-4:30pm (full-time, 32hr flex position)