Patient Service Representative - Neurology

About the role

CLS Health is a growing, physician-led healthcare system in Houston, Texas focused on providing patients with holistic, multispecialty care. As the first point of contact for our patients, you will deliver excellent customer service, coordinate financial responsibilities, and ensure a positive patient experience.

Responsibilities

• Greet patients and visitors in a friendly and welcoming manner
• Verify patient information, including insurance coverage and personal details
• Collect co-pays and other fees from patients at the time of service
• Ensure referrals are in the patient's chart before the patient arrives
• Maintain accurate and up-to-date patient records
• Count cash box and complete cash reconciliation forms; sign off on EBO report and cash reconciliation once close is completed
• Handle patient complaints and resolve issues professionally
• Perform other administrative tasks as needed

Requirements

• High school diploma or equivalent
• Experience in a medical office or customer service environment preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office and other computer applications
• Knowledge of medical terminology and insurance billing preferred

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance