Patient Service Representative-Medical - Full Time

Job Responsibilities

• Handles telephone routing to appropriate person including answering inquiries relating to services, simple insurance inquiries, open tasks that can be answered, closing task when finished, and screen emergencies per OCHC protocol.
• Answers telephone promptly and courteously.
• Schedules appointments per appropriate guidelines set forth by Provider/Clinic Manager and requests medical records when needed.
• Dismisses the patient and makes arrangements for return appointments and assists them with any questions or problems they have prior to leaving the clinic.
• Requests payment of deductibles, co-insurances, and non-participating third party payor at time of service for current visit and outstanding bills.
• Posts payments with correct amount, correct mnemonics, and in correct account.
• Accurately inputs information for work comp and MVA and other special accounts (i.e., prisoners/disabilities).
• Enters tasks correctly, checks to make sure there is only one task open for that patient, getting all relevant information, and routes to correct staff member.
• Participates in QI activities as needed. Including promoting Patient Portal and assisting with Patient Summaries.
• In downtime makes new patient packets, makes copies of any forms needed, completes all tasks directed to front office, and enters portal denials or duties assigned.
• Possess skills and knowledge to properly interpret patient authorizations, subpoenas and diverse requests.

Qualifications

• High School diploma or equivalent required.
• Clerical experience preferred.
• Must pass annual competencies.
• Experience in health care preferred.