Patient Service Representative - Massard

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Serve as the first point of contact for patients and visitors
• Manage front desk operations and workflows
• Interact with patients, healthcare professionals, and staff members
• Schedule appointments and process documentation
• Enter patient information with accuracy and attention to detail
• Maintain confidentiality and follow privacy policies and procedures
• Handle inquiries and concerns with tact and diplomacy
• Work effectively under pressure and adapt to unexpected situations
• Attend and complete Clinic Core Front Desk Training post‑hire

Requirements

Education

• High school diploma or equivalent

Skills, Knowledge & Abilities

• Strong verbal and written communication skills
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills; empathetic and patient‑focused
• Accuracy and attention to detail
• Ability to maintain confidentiality and follow privacy policy/procedure
• Adaptable and able to work effectively under pressure

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally
• Standing and walking during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Preferred Qualifications

• One year of applicable medical office experience

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.