Patient Service Representative Job – Dallas, TX

About the role

The patient service representative serves as the primary welcoming position for clinic patients and manages inbound/outbound calls, ensuring timely and professional communication with all callers and in-clinic patients. They provide accurate information regarding services, appointments, and facilities, deliver excellent customer service, and escalate calls to the appropriate department as needed.

Responsibilities

• Manages inbound and outbound calls, routing to the appropriate department, staff member, or voicemail.
• Checks in patients, verifies demographics and insurance, updates forms and consents, and handles co-payment collection and reporting.
• Collects required documentation for healthcare services and scans documents into the patient portal or chart.
• Manages incoming and outgoing mail, faxes, and correspondence.
• Handles patient portal messages and schedules appointments.
• Verifies patient demographics and insurance benefits.
• Responds to internet inquiries and places outbound calls for payment collection.
• Maintains outgoing voicemail messages for scheduled closings.
• Identifies ways to improve work processes, procedures, or methods, and makes recommendations to supervisors to enhance effectiveness, productivity, efficiency, and customer satisfaction.
• Job duties and work location assignments may change to ensure adequate front desk and phone line coverage.
• Performs other duties as assigned.

Skills & Qualifications

• Excellent customer service skills and a high level of professionalism.
• Strong sense of professional boundaries and communication skills.
• Experience with Microsoft Excel, Word, Outlook, and data entry.
• Experience with Electronic Medical Records (EMR).
• Ability to handle multiple, ongoing tasks with minimal supervision.
• Ability to coordinate effectively between multiple departments.
• Ability to work with diverse groups of people.
• Ability to lift 50 pounds.

Education and Experience

• Minimum of high school diploma or G.E.D.
• 2 years’ experience working in a medical facility.
• English/Spanish bilingual preferred.