Patient Service Representative - Full Time (Crimson Spire)

About the role

The Patient Service Representative (PSR) is the initial point of contact for patients and visitors. Their role involves managing front desk operations and ensuring a positive and seamless patient experience.

Responsibilities

• Interact with patients, healthcare professionals, and other staff members using strong verbal and written communication skills.
• Manage patient information, schedule appointments, and process documentation with accuracy and attention to detail.
• Communicate effectively and professionally with patients and visitors, handling inquiries and concerns with tact and diplomacy.
• Maintain confidentiality and adhere to privacy policies and procedures.
• Work under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including data entry and word processing.
• Experience: One year of applicable medical office experience preferred.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Confidentiality and adherence to privacy policies.
• Adaptability and ability to work under pressure.

Skills

• Effective communication skills.
• Customer service skills.
• Attention to detail.
• Confidentiality and privacy.
• Adaptability and stress management.

Benefits

• Outstanding benefits package including medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Pay

Details on pay are not specified in the job description.

Schedule

Details on the schedule are not specified in the job description.