Patient Service Representative | Full-Time - Cherry Hill, NJ

Patient Service Representative

Wills Eye Hospital is hiring a Patient Service Representative in Cherry Hill, NJ at the Wills Eye Surgery Center - Cherry Hill, NJ.

Why Join Wills Eye

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care. We Offer Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs).

Key Responsibilities

• Greet patients courteously
• Register patients for their appointments efficiently and accurately
• Ensure insurance verification and obtain necessary referrals and authorizations
• Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment
• Ensure accurate entry of patient charges into the NextGen practice management system
• Makes appropriate appointments for the patient based on physician instructions
• Communicate with patients if there is a long wait expected and continue to give patients updates as to the expected wait times
• Communicate with technicians as necessary to service a patient's needs

What You Bring

• Detail-oriented
• Customer-focused
• Comfortable in a clinical setting
• Enjoy working as part of a team
• Communicate clearly
• Support both patients and providers

Minimum Qualifications

• A high school diploma or equivalent required
• Two (2) years of experience in health care required
• Exceptional customer service practices required
• The ability to verbally communicate information to staff and patients in a professional customer focused manner required
• Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces

Preferred Qualifications

• Proficient with ICD-9 codes, CPT coding, medical terminology and HIPAA regulations preferred