Patient Service Representative Allouez

This position is full-time, 40-hours per week and is benefit eligible.

About the role

The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The PSR is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Education Qualifications

High School Diploma and/or GED required.

Experience Qualifications

1–3 years of experience in customer service, insurance, and/or a healthcare setting.

Skills

• Proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patients’ needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Able to efficiently multitask and adapt to fast-paced environments with frequently changing protocols and processes.
• Able to effectively and positively interact with staff members throughout the company.
• Promote teamwork and provide a supportive environment.