Patient Service Coordinator (Float) Per Diem

About the role

The Patient Services Coordinator (Float) Per Diem position is available at Shady Grove Fertility in Houston, Texas, with rotations to other nearby locations. The schedule is Monday through Friday, 7:30 AM to 4:00 PM, including rotating weekends.

Responsibilities

• Greet patients and manage front office
• Check patients in for appointments and sanitize rooms
• Answer patient phone calls and route appropriate team
• Register new patients into laboratory EMRs
• Schedule patient appointments
• Send and verify consents
• Take payments and work closely with Ovation Billing team
• Process and fax completed lab reports results to referring physicians
• Data entry into EMR
• Act as liaison between lab staff and medical team
• Aid in transferring cryopreserved specimens and organizing shipments
• Assist with administrative projects
• Perform other duties as assigned

Qualifications and Skills

• High school diploma or equivalent
• 2+ years previous experience in an administrative role; medical office experience preferred
• Knowledge of medical software, terminology, and procedures
• Knowledge of HIPAA Regulations
• Excellent interpersonal communication skills
• Demonstrated ability with exercising sound judgment and discretion
• Excellent organizational skills
• Ability to work independently, under pressure, and within deadlines
• Exceptional written and verbal communication skills and attention to detail
• Ability to work as part of a team
• Good research skills
• Tech savvy
• Flexibility and willingness to learn at all times
• Excellent multi-tasking abilities

What We Offer

• Competitive, comprehensive benefits package
• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. We are a leader in offering career opportunities at locations throughout the United States and are committed to developing individual strengths, promoting from within, and supporting long-term career growth.