Patient Services Coordinator - Per Diem

About the role

The opportunity is to join ConvenientMD as a Patient Services Coordinator in our Clinic Support Center. ConvenientMD aims to make healthcare more convenient for all in New England by supporting a team of dedicated professionals who care about improving lives and making a difference.

Responsibilities

• Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance over the phone.
• Register patients efficiently, ensuring completion of all required virtual forms with accurate information.
• Assign patients to the correct virtual Provider.
• Handle insurance and billing inquiries, providing clear and concise information to patients.
• Aid ill or distraught patients as necessary and with available resources.
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Collaborate with the healthcare team to ensure seamless patient flow and efficient operations, contributing to a positive and organized experience.
• Answer and direct phone calls in a professional and timely manner.
• Manage patient reservations and registration, optimizing patient satisfaction and provider schedules.
• Navigate and utilize various software systems for reservation scheduling and electronic medical records.
• Support remote Providers with logistics and technical difficulties.
• Become familiar with scope of services provided at CMD and costs affiliated with all services.
• Maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Requirements

This is an in-office role located in Portsmouth, NH. The position requires flexibility to work nights, weekends, and holidays. Must be able to work 12-hour shifts in consecutive and/or non-consecutive days.

Qualifications

• High School Diploma required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Compassionate, authentic, and patient-focused.
• Technically savvy: Proficient with Microsoft Office Suite or related software as well as Zoom.
• Effective communicator and cross-collaborator.
• Strong analytical and problem-solving skills.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Skills

• Microsoft Office Suite
• Zoom
• Electronic Records Data Management Software
• Insurance Billing and Coding Information

Benefits

Extensive benefits including health, dental, and vision coverage, company-paid short-term disability, and optional pet insurance. Additionally, there is a 401(k) match after one year of service, access to primary care depending on location, educational alliance with Purdue University Global, and employer rewards and discounts.

Pay

The pay range for this role is $20 - $25 USD. Individual pay is determined based on a variety of factors including location, years of relevant experience, current market conditions, and budget considerations.

Schedule

Our Virtual Urgent Care is open from 6:00am-8:00pm EST. Shifts begin at 6:00am, 7:00am, and 7:45am. Flexible availability is required, including nights, weekends, and holidays.