Patient Services Coordinator
About the role
Monitor and process customer service requests for formula, medications, equipment, and/or supplies, supporting appropriate and timely patient care, treatment and delivery of services. Participate as part of clinical and operational teams to monitor patient compliance and use of materials to support safe, quality home care administration. Interface with care team partners and patients/caregivers to provide accurate and timely delivery of weekly, biweekly, or monthly shipments/deliveries.
Required Education and Experience
- High school diploma or equivalent experience
- One year customer service or related experience
- One year experience in health care
Required Credentials
Copy of required education for this position (diploma or transcript) must be submitted upon hire.
Preferred Qualifications
- AA degree or equivalent
- One year experience in Home Care admissions planning and continuity of care issues including inventory management/insurance authorizations
- One year experience in pediatric home care
Pay
$24.77 - $37.16 per hour. This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Benefits
Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.
About Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Children's – to help every child live the healthiest and most fulfilling life possible. Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children's hospital in the country. U.S. News & World Report consistently ranks Seattle Children's among the nation's best children's hospitals. As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation.