Patient Services Coordinator
Penn Medicine, University of Pennsylvania Health System · Springfield, PA · 2 mo ago
Customer ServiceFull-time
Responsibilities
- Ensure compliance with regulatory standards.
- Manage day-to-day operations and problem-solving for assigned areas.
- Develop and maintain APM templates and master schedules.
- Oversight of AHIQA, running financial reports, and monitoring performance.
- Resolve work queues and prioritize recovery of missing charges.
- Generate/run reports to monitor and coach performance.
- Communicate changes and disseminate information between staff and management.
- Assist in establishing, implementing, and maintaining practice policies and procedures.
- Support staff in resolving difficult patient situations and complaints.
- Participate in the interviewing and training of new hires.
- Perform surgery scheduling, as needed.
- Provide administrative support to physicians or managers.
Qualifications
- H.S. Diploma/GED
- 3+ years' medical office experience (or equivalent combination of education and experience)
Skills
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and priorities
- Knowledge of insurance requirements and managed care plans
Benefits
Comprehensive benefits package including tuition assistance, health and wellness programs, and more.
Pay
Details on pay structure not specified in the job posting.
Schedule
Full-Time hours.