Patient Service Associate II - West Berlin, NJ - Full-Time Days

About the Role

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The PSA II supports delivery of the Jefferson Experience by placing emphasis on prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Responsibilities

• Processes check-in and/or check-out, point-of-service activities, and/or scheduling of patient appointments via EPIC.
• Obtains pre-certifications and/or pre-authorizations for procedures.
• Verifies insurance, referrals, and patient demographic information.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on the phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Requirements

• High School Diploma or equivalent required.
• Ability to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to process and interpret data.
• Ability to multi-task while managing a time-sensitive workload.

Pay

Salary range: $17.00 to $21.89 hourly. The actual hiring rate will be determined based on candidate experience, skills, and qualifications.

Schedule

Work Shift: Workday Day (United States of America)

Benefits

• Comprehensive package including medical (including prescription), dental, vision, life, and AD&D insurance.
• Short- and long-term disability coverage.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance and discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Voluntary benefits, including group rates on insurance and discounts.
• All colleagues, including part-time and per diem, have access to medical (including prescription) insurance.

Location: 301 North Route 73, West Berlin, New Jersey, United States of America