Patient Services Associate II - Germantown Professional Associates - Full-Time Days

About the role

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Safeguards patient information and maintains confidentiality.
• Ensures compliance with all applicable federal, state, and local regulatory standards.

Requirements

• Education: HS Diploma or equivalent required.
• Experience: Customer service and/or patient facing healthcare experience preferred.

Qualifications

• Strong communication skills.
• Ability to multitask and prioritize tasks.
• Proficiency with EPIC and other relevant software.
• Knowledge of HIPAA regulations.

Skills

• Excellent customer service skills.
• Effective problem-solving abilities.
• Attention to detail.
• Ability to work independently and as part of a team.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.