Patient Services Associate II - Germantown Professional Associates - Full-Time Days

About the role

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Responsibilities

• Enhances patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department.
• Obtains pre certifications and/or pre authorizations for procedures.
• Verifies insurance, referrals and patient demographic information.
• Supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Performs other duties as requested or assigned.

Requirements

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.

Skills

• Courteous and professional communication (in‑person and phone)
• EPIC system navigation for check‑in/check‑out and appointment scheduling
• Insurance verification and referral processing
• Pre‑certification and pre‑authorization handling
• Patient flow management and escalation of concerns
• Knowledge of HIPAA privacy and security requirements
• Understanding of federal, state, and local healthcare regulations

Benefits

• Medical (including prescription) insurance
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short‑ and long‑term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits providing group rates on insurance and discounts
• Tuition discounts at Thomas Jefferson University after one year of full‑time service or two years of part‑time service
• Medical (including prescription) insurance access for all colleagues, including those working less than part‑time (per diem, adjunct faculty, Jeff Temps)

Schedule

Workday Day (United States of America)