Patient Services Associate II - King of Prussia (FT, Days)

About the role

This is a 100% in‑office position located at 210 Mall Boulevard, King of Prussia, Pennsylvania (Monday‑Friday, 8:30 am – 5:00 pm), with occasional travel to another MSS office in Montgomery County for staffing coverage. The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department, obtaining pre‑certifications and/or pre‑authorizations for procedures, verifying insurance, referrals and patient demographic information, and supporting delivery of the Jefferson Experience through prompt, courteous treatment of patients and visitors to maintain an efficient flow to examination rooms.

Responsibilities

• Interacts with co‑workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check‑in and/or check‑out, point‑of‑service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre‑certifications and/or pre‑authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Performs other duties as requested or assigned.

Requirements

• High school diploma or equivalent.
• Ability to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to process and interpret data.
• Ability to multitask while managing