Patient Services Associate II - OB/GYN Oncology - New Jersey (FT, Days)

This position is part of the OBGYN Oncology department, which operates across multiple locations in New Jersey: Sewell, Cherry Hill, and Hammonton. Staff are rotated among these sites.

About the Role

The Patient Services Associate (PSA) II enhances the patient and customer experience by processing arrival and departure activities, obtaining pre-certifications and pre-authorizations, verifying insurance and referrals, and updating patient demographic information. The role supports the delivery of the Jefferson Experience by ensuring prompt and courteous treatment of all patients and visitors while maintaining an efficient flow to examination rooms.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check-in and/or check-out, point-of-service activities, and/or scheduling of patient appointments via EPIC.
• Obtains pre-certifications and/or pre-authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, both on the phone and in person.
• Adheres to HIPAA privacy and security requirements and ensures compliance with all applicable federal, state, and local regulatory standards.
• Performs other duties as requested or assigned.

Requirements

• High School Diploma or equivalent required.
• Ability to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and visitors.
• Ability to process and interpret data.
• Ability to multi-task while managing a time-sensitive workload.

Schedule

Monday through Friday, 8:00 AM – 4:30 PM.

Pay

The actual hiring rate will be determined based on candidate experience, skills, and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e., 40-hour equivalent); positions for less than 1.0 FTE will be prorated.

Benefits

Jefferson offers a comprehensive benefits package for full-time and part-time colleagues, including:

• Medical (including prescription), supplemental insurance, dental, and vision coverage.
• Life and AD&D insurance.
• Short- and long-term disability.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance and access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Voluntary benefits, including group rates on insurance and discounts.

All colleagues, including those who work less than part-time (e.g., per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.