Patient Scheduling Specialist, Medical Center East, Sleep Center

Job Description

The Patient Scheduling Specialist is responsible for managing all incoming calls, scheduling patients at multiple clinic locations, and obtaining prior authorizations for ordered procedures.

Essential Functions

• Projects a positive and personal image under all circumstances.
• Able to utilize appropriate computer and phone systems.
• Answer all incoming calls to schedule patients for appointments at multiple clinic sites.
• Answers and responds to external and internal phone calls in a timely manner.
• Check and respond to emails in a timely and professional manner.
• Completes prior authorizations and appeals completely, accurately, and promptly.
• Contact insurance plans/payors to determine eligibility and obtain coverage and benefit information relating to obtaining prior authorization.
• Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from Providers and Manager as needed.
• Maintains accurate, up-to-date documentation of area serviced and volumes for tracking and trending.
• Supports goals of department/organization.
• Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization.
• Performs other duties as assigned.

Shift Requirements

• Shift Length (in hours): 8 Hour Shift
• # Shifts/Week: 5 Day Week
• Overtime Required: X
• Infrequently: ☐ Sometimes: ☐ Often: ☐ n/a (exempt position)

Shift Functions

• Maintains compliance with all company policies, procedures, and standards of conduct.
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
• Performs other duties as assigned.

Education

• High School Diploma or equivalent required.

Experience

• Excellent organizational, oral & written communication skills required.
• At least one year of medical office experience preferred.
• Medical terminology preferred.

Additional Job Description

Must be dependable, professional and a team player
Critical thinking skills
Solid oral and written communication skills and detailed oriented
Ability to multi-task and be flexible with job demands
Energetic, motivated individual that connects well with people

Job Competency

• Knowledge, Skills, and Abilities critical to this role:

• Must be dependable, professional and a team player
• Critical thinking skills
• Solid oral and written communication skills and detailed oriented
• Ability to multi-task and be flexible with job demands
• Energetic, motivated individual that connects well with people

Additional Responsibilities

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health