Patient Scheduling Specialist

About the role

Improves the overall health of the communities we serve by delivering exceptional patient scheduling and supporting real‑time in‑clinic care team coordination.

Responsibilities

• Provides excellent customer service as the first point of contact for patients, determining caller needs, managing calls appropriately, and delivering accurate information about services, locations, providers, and access options.
• Schedules follow‑up appointments before the patient leaves the clinic and, when appropriate, provides in‑room scheduling to support continuity of care, scheduling accuracy, and enhanced patient experience.
• Conducts proactive outreach to reschedule missed appointments and actively manages a patient waitlist to improve access.
• Schedules visits in alignment with provider preferences and updated guidelines, ensuring accurate visit types, lengths, interpreter needs, and appropriate patient flow.
• Monitors provider schedules for gaps, cancellations, and optimization opportunities and collaborates with onsite care team members to fill openings and adjust schedules based on workflow needs.
• Develops and maintains expertise in clinic workflows, provider templates, and scheduling standards to support efficient operations.
• Communicates appointment details clearly and ensures patient understanding of next steps.
• Documents scheduling activity and patient communication actions in the electronic health record.
• Supports scheduling and access‑related quality improvement initiatives and updates scheduling practices in alignment with new guidelines or provider changes.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

• High school diploma or equivalent required.
• Prior experience working in a clinical setting strongly preferred.
• Prior customer service experience strongly preferred.

Skills

• Attention to detail required.
• Knowledge of HIPAA regulations required.
• Excellent customer service skills required.
• Strong oral and written communication skills required.
• Compassion for patients required.
• Ability to function well in a team environment required.
• Ability to multi‑task in a fast‑paced work environment, with ability to anticipate future needs, required.
• Computer skills required.
• Valid driver’s license and insurance required.
• Commitment to supporting a safe and respectful environment required.

Physical Demands

• Move around the facility between one‑third and two‑thirds of the day; sit or stand at a workstation and in patient rooms.
• Use hands over two‑thirds of the day; reach with arms less than one‑third of the day.
• Communicate in person with patients and staff in clinical settings over two‑thirds of the day.
• Lift up to 10 lb about half the time; lift up to and above 25 lb only occasionally.
• Travel between clinic sites as needed to meet coverage requirements.

Compensation

Compensation Range: $21.92 – $31.25 per hour.

Benefits

• Annual milestone bonus for eligible employees ($500 per year, up to $5,000).
• Robust health coverage including medical, dental, vision, long‑term care, and life insurance.
• 401(k) plan with up to 6 % employer match.
• More than six weeks of paid time off annually for full‑time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare reimbursement.
• CME and license fee reimbursement.
• Additional benefits dependent upon employee eligibility and criteria.

Core Values

• Social Responsibility
• Patient‑Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun