Scheduling Specialist - Patient

About the role

Provides exceptional patient scheduling and supports in-clinic care team coordination to enhance community health.

Responsibilities

• Serves as the first point of contact, delivering excellent customer service and managing patient inquiries.
• Schedules appointments, follow-ups, and in-room visits to support continuity of care.
• Conducts proactive outreach to reschedule missed appointments and manages patient waitlists.
• Monitors provider schedules for gaps and collaborates with care team members to optimize appointments.
• Maintains expertise in clinic workflows, documentation, and scheduling standards.
• Communicates appointment details clearly and documents activities in electronic health records.
• Supports quality improvement initiatives related to scheduling and access.

Requirements

• High school diploma or equivalent; clinical or customer service experience preferred.
• Strong attention to detail, excellent communication, and customer service skills.
• Knowledge of HIPAA regulations, computer skills, and ability to multitask.
• Compassionate, team-oriented, and committed to a respectful environment.

Physical & Work Environment

• Must be able to move within the facility, communicate effectively, and perform routine physical activities.
• Reasonable accommodations available for disabilities.

Core Values

• Social Responsibility
• Patient-Centered Care
• Respect
• Continuous Improvement
• Fun