Patient Scheduling Specialist

About the role

Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused health and wellness clinic that is committed to providing the highest quality of medical care and supportive services. Today, we provide medical oncology and hematology, radiation oncology, rheumatology, and urology services to our phenomenal patients.

Responsibilities

• Captures and schedules appointments for patients in our growing oncology and hematology practice.
• Interprets provider orders, schedules accordingly, and obtains approval for schedule changes or cancellations as necessary.
• Navigates multiple providers and departments simultaneously, acting as a patient advocate and supporting service needs.
• Communicates and problem-solves with clinic staff and patients' care teams to ensure exceptional care is provided.
• Documents complete and accurate information in the electronic medical record as needed.
• Operates on computer, phone, and fax systems for the majority of the day.
• Aids and acts as backup to other team members as requested.
• Maintains patient confidentiality and protects operations by keeping patient care information confidential.
• Updates job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.

Requirements

• Understands medical terminology and procedures.
• Compassionate and caring bedside manner.
• Excellent attention to detail and ability to balance competing priorities.
• Strong written and verbal communication skills.
• Independent and good at follow-through.
• Work efficiently with positive communication in a fast-paced team environment.
• Manage difficult and emotional situations with empathy for patients in the various stages of their treatments.
• Moderate understanding of computer, phone, and fax systems, EMR or other medical technologies is a plus.

Qualifications

• High school diploma or equivalent.
• Experience in a medical setting preferred.
• Ability to work independently and manage multiple tasks.
• Strong organizational and time management skills.

Skills

• Medical terminology and procedures.
• Communication skills.
• Attention to detail.
• Computer proficiency.

Benefits

• Generous Paid Time Off
• 8 paid, closed-clinic holidays
• Health Insurance, including dental and vision
• 401(k) Plan
• Gym membership
• Professional Development Fund

Pay

TBD

Schedule

TBD

Location

May be asked to work at both locations:

• 3815 N Schreiber Way, Suite 101, Coeur d'Alene, ID 83815
• 1641 E Polston Avenue, Suite 102, Post Falls, ID 83854

Beacon Company Mission

To meet patients wherever they are on their cancer journey and walk with them on that journey; to provide compassionate, personalized cancer care for an unparalleled patient experience.

Beacon Core Values

• Compassion
• Grace
• Honesty
• Humor
• Respect
• Trust