Patient Scheduling Specialist

About the Role

Improves the overall health of the communities we serve by delivering exceptional patient scheduling and supporting real-time in-clinic care team coordination.

Responsibilities

• Provides excellent customer service as a first point of contact for patients, determining caller needs, managing calls appropriately, and delivering accurate information about services, locations, providers, and access options.
• Schedules follow-up appointments before the patient leaves the clinic and, per our Team-Based Care model, provides in-room scheduling when appropriate to support continuity of care, scheduling accuracy, and enhanced patient experience.
• Conducts proactive outreach to reschedule missed appointments and actively manages a patient waitlist to improve access.
• Schedules visits in alignment with provider preferences and updated guidelines, ensuring accurate visit types, lengths, interpreter needs, and appropriate patient flow.
• Monitors provider schedules for gaps, cancellations, and optimization opportunities and collaborates with onsite care team members to fill openings and adjust schedules based on workflow needs.
• Develops and maintains expertise in clinic workflows, provider templates, and scheduling standards to support efficient operations.
• Communicates appointment details clearly and ensures patient understanding of next steps.
• Documents scheduling activity and patient communication actions in the electronic health record.
• Supports scheduling and access-related quality improvement initiatives and updates scheduling practices in alignment with new guidelines or provider changes.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Requirements

• High school diploma or equivalent required.
• Prior experience working in a clinical setting strongly preferred.
• Prior customer service experience strongly preferred.

Skills

• Attention to detail required.
• Knowledge of HIPAA regulations required.
• Excellent customer service skills required.
• Strong oral and written communications skills required.
• Compassion for patients required.
• Ability to function well in a team environment required.
• Ability to multi-task in a fast-paced work environment, with the ability to anticipate future needs, required.
• Computer skills required.
• Valid driver’s license and insurance required.
• Commitment to supporting a safe and respectful environment is required.

Physical Demands

• Must be able to move around the facility between one-third and two-thirds of the day, as well as sit or stand at a workstation and in patient rooms.
• Using hands occurs over two-thirds of the day, while reaching with arms occurs less than one-third of the day.
• Communicating in person with patients and staff in clinical settings is required over two-thirds of the day, while climbing, stooping, or crawling is minimal.
• Lifting up to 10 lbs. occurs about half the time, while up to and above 25 lbs. occurs only occasionally.
• Must be able to travel between clinic sites to meet coverage needs and move about patient care areas.

Benefits

• Annual milestone bonus for all eligible employees: $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• More than six (6) weeks of paid time off (PTO) annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 for childcare annually through reimbursement.
• CME and license fee reimbursement.

Offered benefits dependent upon employee eligibility and criteria.

Pay

Compensation range: $21.92 - $31.25 per hour.

About Us

All careers at CHAS Health allow you to make an impact on patients' lives and our greater community. No matter what clinic or location you join, you become part of the bigger picture—providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors.

From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient—in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Our core values are our foundation, the guiding sense of direction for our organization:

• Social Responsibility
• Patient-Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun