Patient Scheduling Representative (Hospital)

Employer-paid benefits include medical, dental, and vision coverage. Hourly rate ranges from $22.93 to $35.12 based on experience.

About the role

This position ensures the efficient flow of daily operations in patient access scheduling, including customer service, appointment management, and insurance verification.

Responsibilities

• Collects patient demographic and insurance information and accurately enters it into electronic patient record systems.
• Schedules, cancels, and reschedules patient appointments for medical services.
• Completes patient pre-registration, verifies insurance coverage, ensures referrals and medical records are available, provides verbal patient liability estimates, and sends appointment reminders.
• Takes and documents phone messages following departmental guidelines, ensuring timely delivery.
• Scans patient insurance benefits, liability estimates, and authorization information into the electronic health record daily.
• Provides courteous and professional customer service via phone (within 3 rings), assisting patients and providers as needed.
• Collects co-pays or co-insurance for appropriate accounts.
• Supports the hospital’s mission, vision, values, policies, and procedures.
• Participates in required education for DNV programs as applicable to the position.
• Performs other related duties as assigned.

Requirements

• Minimum of 2 years of hospital collection experience preferred.
• Bilingual (English/Spanish) preferred.
• Ability to work with a culturally diverse population.
• High school diploma or equivalent; copy of diploma/GED must be provided upon hire.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional walking, standing, bending, or lifting light office items (up to 25 pounds).
• Visual acuity to view computer screens and read detailed financial documents.
• Ability to communicate effectively in person, by phone, and electronically.
• May be required to move throughout the healthcare facility, including administrative and clinical areas.

Working Conditions

This position operates in a professional office setting within a healthcare facility. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The office environment is climate-controlled, well-lit, and ergonomically designed for extended computer work.

While primarily office-based and not involving direct patient care, the employee may occasionally be present in clinical areas or interact with staff in clinical environments, with potential exposure to infectious diseases. Appropriate training and personal protective equipment (PPE) are provided to ensure safety.

Pay

Hourly rate: $22.93 – $35.12 USD, based on experience.

Schedule

40 hours per week. Day shift.