Patient Scheduler - Primary Care Contact Center

Full-time position at University Health Truman Medical Center, Kansas City, Missouri. Department: UH2 Primary Care Center for Primary Care. Work schedule: 8:00 AM – 4:30 PM, 40 hours per week.

About the role

As a Patient Scheduler, you’ll be the first point of contact for patients, guiding them through every step of their visit—from scheduling appointments to check-in and ensuring a smooth experience. You’ll manage patient flow, maintain accurate records, handle phone communications, explain health benefits and financial obligations, and optimize the clinic schedule for the best patient experience.

Responsibilities

• Assist patients with scheduling, check-in, registration, check-out, and ensure a seamless experience from start to finish.
• Manage patient flow to keep the clinic running smoothly with timely and efficient scheduling and check-ins.
• Accurately enter and verify all patient demographic and financial information in the system.
• Answer phone calls, respond to patient requests, and explain health benefits, financial obligations, and the organization’s Discount Policy.
• Manage and optimize the clinic schedule for effectiveness, organization, and the best patient experience.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience with clear, effective communication.
• Excellent verbal and written communication skills for interacting with patients and staff.
• Proficiency with computer hardware, software, and patient management systems.
• Strong attention to detail for maintaining accurate patient records and verifying information.