Primary Care Patient Scheduler

About the role

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission. NKC Health Call Center team is hiring a Primary Care Patient Scheduler! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

Responsibilities

• Under the direction of management, the Primary Care Patient Scheduler is responsible for centrally coordinating out-patient physician office visits and assures accurate processing of appointments for NKC Health Medical Group Outpatient Clinics.
• Answering incoming phone calls in a timely manner.
• Directing calls as needed.
• Scheduling patient appointments using the EMR system while utilizing a high attention to detail.
• Efficiently using a high attention to detail.
• Handles the scheduling needs for patient appointments by answering incoming calls in a timely and courteous manner.
• Returning patient calls for scheduling concerns.
• Assisting other schedulers in managing incoming calls.
• Searching for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
• Completes eligibility verification and registration process accurately and in a timely manner.
• Collects patient payments or co-pays.
• Ensures all demographic and insurance information is correctly entered into the system.
• Initiates new patient setups in EMR system and schedules interpreter appointments as necessary to assist patients during visit.
• Informs the patient or patient representative of any required preparations or instructions prior to appointment as well as confirming the correct check in time and location.
• Performs all other duties as assigned.

Requirements

• High School diploma or GED equivalent
• Minimum one year of experience, in a physician office setting preferred.
• Excellent customer service skills and phone etiquette
• Typing/keyboarding skills required
• Excellent written and verbal communication skills, ability to multi-task and work in fast paced environment
• Basic office skills, critical thinking, detail oriented
• Medical terminology knowledge preferred

Benefits

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

Schedule

The hours of operation for the Call Center team are Monday-Friday, 8am-4:30pm. Your primary schedule will be during those hours, with periodic need to work outside your schedule to serve our patients.