Medical Scheduler- Primary Care

Medical Scheduler - Primary Care Hybrid in Chapel Hill or Concord. Position Summary Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff. In this role, you'll communicate effectively with patients, facilities, medical assistants, care team coordinators and providers to ensure the patients’ needs are being met. Essential Duties/Responsibilities Coordinate facility and patient level scheduling for all providers in each of the assigned facilities / territoryEnsure Care Teams have scheduled routine visits and pain visits, and/or as needed, medication visits, or any additional types of visits that have been deemed a medical necessityEnsure that each patient is seen as medically necessary, per clinical protocolEnsure scheduling rosters are updated daily to ensure accuracyEnsure patient rosters are appropriately managed and acute visits and day of visit schedule changes occur timelyAssist Care Teams to adjust as needed for PTO, sick days, or unusually high volume of new patient referralsAssist with reporting reasons for missed visits or provider concerns to Care Team Clinical Manager for provider managementCoordinate scheduling/patient related communication with the new patient registration department and care teamsAssist with planning and evaluating patient registration methods with patient registration teamEnsure that facilities or patients receive copies of all scheduled patient visits and assist with problem solving any issuesEnsure any appropriate CCM services are documented.Notify Care Team Support Managers and Care Team Clinical Managers of any outstanding open notes by providersWork with Customer Account Managers to assist with resolving scheduling related facility issues/concernsCheck all forms of communication several times daily to ensure patient needs are metEnsure communication regarding transitions of care to CCM team to enhance patient care and educationAssist with calls from facilities and patients regarding questions, issues, or concerns that cannot be triaged by a Care Team Advocate or CoordinatorThis is a hybrid position. Candidates must live in or near our Chapel Hill office. Education High School Diploma Skills And Qualifications 2 years of telephone or customer service experience required1 year of prior healthcare scheduling or medical related experience requiredExperience with an Electronic Medical Record (EMR) and/or practice management systemFamiliarity with medical terminology required and knowledge of HIPAA privacy lawsExcellent PC skills required; strong excel skills preferredCompetent knowledge of Microsoft office; strong Excel skills requiredAbility to work under pressure of tight deadlines and complete task accuratelyAbility to effectively handle multiple priorities with detail and accuracy What We Offer Our full-time positions offer provide: A chance to be part of a growing and emerging cultureMileage reimbursement planPaid time off benefitsHolidays and Floating HolidaysHealth benefits (medical, dental vision)Short & Long-term disability optionsEmployer Contribution to 401k Retirement after 6 months About Eventus WholeHealth Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.