Patient Contact Center Scheduler

About the role

The Patient Contact Center Scheduler is critical for coordinating, scheduling, and registering appointments for office visits for providers, imaging, and ancillary departments. This role acts as a first point of contact for patients/customers and assists with matching patients/customers' needs to the appropriate provider or resource.

Responsibilities

• Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately.
• Assess the caller's needs and response to ensure the appropriate resolution for the inquiry or issue.
• Understand when to escalate calls to RN, provider clinic, or PEAC leadership.
• Proactively escalate areas of concerns or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build.
• Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture and insurance plan networks.
• Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities.
• Discuss and collect on the patients' financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled.

Qualifications

• High School Diploma/GED
• 1 year Healthcare contact center, ambulatory or acute clinic or physician office experience

Benefits

Equal Opportunity Employer. Franciscan Alliance provides eligible employees with comprehensive benefit offerings.

Pay

$17.50 - $22.75

Schedule

Not specified