Patient Scheduler

About the role

Valkyrie Clinical Trials (VCT), a Flourish Research Company, is a leading Oncology multi-site clinical research network with expertise in Oncology research. VCT approaches clinical research with a deep sense of humanity, compassion, and sincere kindness. Founded by Dr. David Berz, VCT has sites in Century City, Panorama City, Murrieta, California, and recently expanded to Denver, Colorado. As part of Flourish Research, VCT is committed to excellence, diversity, inclusion, and a safe work environment. We are actively hiring a Patient Scheduler to support our Valkyrie Clinical Trials Century City, Los Angeles, California site.

Responsibilities

• Coordinate, schedule, reschedule, cancel, and follow-up on patient appointments within a site or across multiple sites
• Answer incoming calls and respond to patient inquiries regarding appointments, office hours, and general scheduling questions
• Verify patient insurance information and confirm eligibility prior to appointments
• Enter and update patient demographic and insurance data accurately in the EMR/practice management system
• Send appointment reminders via phone, text, or email
• Coordinate referrals and follow-up appointments with specialists as needed
• Manage waitlists and fill last-minute cancellations to optimize provider schedules
• Communicate with patient care and front desk staff as well as other clinical staff regarding scheduling conflicts, urgent add-ons, or provider availability changes
• Meet all deadlines established by Flourish Research SOPs, policies, and procedures
• Represent Flourish Research in a professional and courteous manner (verbal, written, and in appearance) during all interactions with sponsors, physicians, physicians' office personnel, participants, Flourish Research employees, Flourish Research contract personnel, as well as any other person(s) when carrying out task and responsibilities
• Maintain confidentiality of information and issues relating to patients, study participants, protocol, and/or contracted entities
• Comply with HIPAA, GCP, and clinic policies
• Assist with other front-office, administrative, and operational duties as needed, including cross-functional coverage of front desk duties as required
• Additional duties as assigned or required by management

Requirements

• Education: High school