Patient Scheduler

About the role

Our office, Southwest Florida OFS - Fort Myers, is seeking a Patient Scheduler to join our busy specialty practice. As a Patient Scheduler, you will be the first point of contact for patients and referral offices, providing a friendly, informative, and supportive experience. You will work closely with support staff, billing and insurance teams, other schedulers, clinical team, and doctors.

Responsibilities

• Deliver outstanding customer service to patients and referral offices via phone.
• Manage a multi-line phone queue system to assist callers efficiently.
• Direct callers to the appropriate department or individual as needed.
• Assess, document, and communicate post-surgical questions and concerns to RN using clinical messaging.
• Schedule patient consultations and surgical procedures in the EMR system, following established policies and protocols.
• Accurately complete insurance verification forms and obtain necessary insurance information.
• Educate patients on in-network and out-of-network insurance policies and procedures.
• Reschedule appointments as needed due to schedule changes.
• Perform additional duties such as patient registration, EMR data entry/scanning, and chart preparation.
• Comply with all HIPAA regulations and model the Practice’s values.

Requirements

• At least 1+ years of experience as a scheduler in a dental environment or in customer service preferred.
• Strong interpersonal skills with the ability to build rapport with patients and the dental team.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Proficiency in dental software and basic computer skills.
• Understanding of dental terminology, procedures, and insurance processes.
• Empathetic and patient-centered approach to customer service.
• High school diploma required.
• Ability to sit and stand for extended periods of time.
• Ability to operate standard office equipment.
• Ability to assist patients safely in and out of chairs or treatment areas.
• Ability to maintain clinical positioning for extended periods.
• Ability to work around medical equipment and instruments.
• Ability to adhere to OSHA and infection control standards.
• Ability to perform repetitive hand and wrist movements.
• Ability to respond quickly in emergency situations.

Benefits & Perks

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

Pay

Position Base Pay Range: $14 USD - $18 USD