Patient Scheduler

Summary

This position will transition to a remote role once the employee is fully trained and receives management approval. Training will be completed on-site at our corporate office in Warwick, RI.

Principle Duties And Responsibilities

• Handle telephone calls in a timely, courteous, and efficient manner when scheduling patients and responding to questions; provide excellent customer service and exhibit helpful behaviors.
• Understand and apply insurance pre-authorization rules and RIMI policies regarding the scheduling of exams.
• Obtain correct demographic and insurance information when scheduling patient exams.
• Scan authorizations and communicate with the Authorization staff when necessary.
• Cookordinate and communicate with the Radiologist and referring physician as required.
• Ensure that scheduling, patient account, insurance, and other related records are properly completed with the correct patient identification, statistical, and billing information.
• Contact patients to clarify information whenever required.
• Cookordinate with and provide additional assistance to other personnel in areas outside primary areas of responsibility when possible or necessary.
• Complete patient satisfaction calls for a sample of patients as instructed.
• Ensure that all interactions are in compliance with HIPAA, federal, and state compliance regulations.
• Available as scheduled to provide scheduling duties at specified times assigned.
• Ensure proper operation of equipment at all times.
• Responsible for immediately reporting any concerns regarding equipment operation to the Supervisor.
• Responsible for immediately reporting any concerns regarding a referring office, patient, and/or the employee themselves to the Supervisor.
• Train in accordance with the department needs as assigned.
• As scheduled, remain flexible and available to perform duties at specific times.
• Offer flexibility to ensure that there is proper staffing coverage.
• Additional duties as assigned.

Basic Knowledge/Skills

• Knowledge of health insurance requirements as it relates to pre-authorization, eligibility, and out-of-pocket responsibilities.
• Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, the Radiologist, and fellow employees.
• Organizational and analytical skills to compile and interpret data.
• Ability to perform basic computer skills is required.

Experience

• Medical office experience and previous patient scheduling experience preferred.

Education

• A high school diploma or equivalent.

Physical Demands

• Prolonged periods of repetitive sitting and standing at a desk and working on a computer.
• Must be able to perform all essential duties without restriction.
• Must be able to lift up to 15 pounds.

Benefits

• Multi-tiered health plans
• Flexible spending accounts
• Generous paid time off
• 401(k) plan with profit sharing component
• Uniform reimbursement
• Company "swag"
• Yearly reimbursement for continuing medical education
• Educational assistance (reimbursement) program
• Student loan repayment program
• Career development opportunities
• Competitive pay
• Innovative culture
• Highest levels of quality, safety, technology, and patient care