Patient Scheduler

Job Summary

The office is seeking a Patient Scheduler to join their busy specialty practice. The role involves delivering outstanding customer service, managing a multi-line phone queue, scheduling patient consultations, and performing administrative tasks.

Responsibilities

• Deliver outstanding customer service to patients and referral offices via phone.
• Manage a multi-line phone queue system to assist callers efficiently.
• Direct callers to the appropriate department or individual as needed.
• Assess, document, and communicate post-surgical questions and concerns to RN using clinical messaging.
• Schedule patient consultations and surgical procedures in the EMR system, following established policies and protocols.
• Accurately complete insurance verification forms and obtain necessary insurance information.
• Educate patients on in-network and out-of-network insurance policies and procedures.
• Reschedule appointments as needed due to schedule changes.
• Perform additional duties such as patient registration, EMR data entry/scanning, and chart preparation.
• Comply with all HIPAA regulations and model the Practice’s values.

Requirements

• Experience in dental or in customer service preferred
• Strong interpersonal skills with the ability to build rapport with patients and the dental team.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Proficiency in dental software and basic computer skills.
• Understanding of dental terminology, procedures, and insurance processes.
• Empathetic and patient-centered approach to customer service.
• High school diploma required.

Benefits & Perks

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

Contact Information

Address: 12219 East Central Ave, Wichita, KS 67206

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/.

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