Patient Scheduler

Job Responsibilities

• Ensures appropriate staffing is arranged for all patient care.
• Captures, monitors, and schedules patient care across all clinical areas.
• Contacts patients and clinicians to schedule and confirm deliveries and visits.
• Responsible for interpreting physician’s orders and scheduling according to orders.
• Completes tasks and runs reports in required platforms.
• Cook up scheduling needs with staffing availability.
• Ensures management is aware of staffing needs and requirements.
• Facilitates patient complaints or issues to appropriate department.
• May need to perform clerk functions in addition to scheduling functions in the absence of a clerk.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.

Qualifications

• High School diploma or equivalent.
• At least 1 year of previous scheduling experience.
• At minimum, 1 year of experience in a general office administration setting or a similar fast paced environment(s).
• Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports,) to various audiences (work group, team, company management, external clients).
• Basic level skill in Microsoft Word 2003 or later (for example: such as: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics).
• Basic level skill in Microsoft Excel 2003 or later (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows).
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Supervisory Responsibilities

No

Preferred Qualifications & Interests (PQIs)

• Previous home healthcare experience.
• Familiar with electronic scheduling platform.
• 2 years of experience in a general office administration setting or similar fast paced environment(s).

Pay and Benefits

• Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
• Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.