Patient Scheduler

About the role

The Patient Scheduler is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role works closely with behavioral health clinicians and clinical support staff caring for patients enrolled in the TCHATT program.

Responsibilities

• Schedule Patient Appointments
  • Schedule, cancel, and reschedule patient appointments.
  • Cook with behavioral health providers and clinical support staff to ensure availability.
  • Prioritize appointment requests based on urgency.
• Patient and Stakeholder Communication
  • Communicate with patients, guardians, and referring entities.
  • Communicate with patients and/or guardians regarding appointment details, changes, and cancellations.
  • Complete appointment confirmation calls, ensuring patients attend their appointment and support with rescheduling requests.
  • Support families, by phone, email or as requested in clinical visits, who need extra assistance in completing required forms, have language barriers, or trouble accessing virtual telehealth services.
  • Respond to inquiries and requests from patients, guardians, and referring entities in a timely manner via phone, text, email, virtual calls and other program platforms.
  • Provide information about clinical services and processes.
• Maintain Patient Records
  • Gather needed information and forms to create client charts in the electronic health record (EHR) system.
  • Update and manage patient records in the EHR system.
  • Ensure confidentiality and accuracy of patient information.
  • Follow policies around documentation standards and timelines.
• Career with Clinical Staff
  • Work closely with behavioral health professionals to schedule appointments.
  • Ensure smooth and efficient patient flow.
  • Address and resolve scheduling conflicts.

Requirements

• Requires a High School Diploma/GED with at least 2 year(s) of experience in a similar role.
• Basic computer skills and familiarity with scheduling software.
• Relevant education and experience may be substituted as appropriate.

Qualifications

• Bachelor’s degree in a related field with at least 2 year(s) of experience in a medical, mental health, educational, or other related setting.
• Advanced proficiency in scheduling software and customer service.
• Bilingual in Spanish and English.
• Experience in electronic medical record systems management.

Skills

• Customer Focus
• Interpersonal Savvy
• Action Oriented
• Decision Quality
• Manage Conflict

Benefits

Marginal or periodic functions:

• Report Equipment Malfunctions
• Coordinate with IT for resolution.
• Support Administrative Tasks

Pay

$40,000+ depending on qualifications

Schedule

Standard office equipment
Repetitive use of a keyboard